Help Centre

Find the information you need about ordering, delivery, payments, and product compliance.

Shipping & Delivery

Lead times, dispatch process, and delivery within Great Britain.

What to do if products arrive damaged and how returns are handled.

Our full terms of sale including payment, liability, and cancellation.

How our sourcing model works and what lead times to expect.

Accepted payment methods including bank transfer, invoice, and credit terms.

Standards, testing, and how to request compliance documentation.

Frequently asked questions about ordering, accounts, and wholesale.

Our story, experience, and how Toys Heaven works.

Get in touch by phone, email, or contact form. We reply within one working day.

Can't find what you need?

Our team is available Monday to Friday, 8:30 am – 4:30 pm.